Terms & Conditions

1.0 General

The customer is aware of the business hours of the branch.

The customer is responsible for the hire items once they have left the branch.

The customer must supply to the hirer acceptable proof of identity.

No ID – No Hire.

The customer accepts that all hire items are received complete and in good condition

The Hirer accepts no responsibility for missing, damaged or incorrect items once they have left the branch and / or accepted by the customer.

Hire items remain the property of the hirer at all times.

The customer must not alter hire items in any way.

The customer must report any discrepancies to the hirer immediately.

The customer accepts that in the event of cancellation, refunds are at the discretion of the hirer. Cancellation must be notified to the branch immediately and all items returned. No refunds will be made where items are kept for full hire period regardless worn or not.

The customer accepts that the hire period is that stated on the contract and that no extensions or change to the hire period is accepted without written agreement.

The customer accepts that all hire items must be returned before close of business on the date specified as RETURN DATE on the contract.

The customer accepts that all items will be returned to the branch.

In the event of unforeseen circumstances preventing return, please contact the branch immediately.

The customer accepts that any costs incurred returning items to the branch are for the customer account.

Due to specialized cleaning requirements all items are cleaned by the hirer.

Where hire items are booked in advanced ( reserved ) a booking fee is payable at the point of booking to reserve the items for the date required. This fee will be deducted from the Hire Fee on collection. Should the items not be collected or cancelled, the booking fee is non-refundable.

The customer accepts that the hirer accepts no responsibility to the customer or third party for loss, damage to property or injury to person(s) in any form. Costumes, accessories and props are hired and used at the customers risk.

Complaints must be addressed to the hirer immediately.

2.0 Security Deposit

The customer accepts that a security deposit will be charged per contract / hire item and is subject to the following terms & conditions. The customer accepts that any additional fees charged due to late return / loss or damage will be deducted from the security deposit. Should the deposit be insufficient to cover additional charges then the customer agrees to pay any balances due.

LATE RETURNS: A charge equal to 50% of the hire fee will accrue for each day late. This amount will be deducted from the Security Deposit.

LOST or DAMAGED: Where an item has been lost or damaged a replacement charge will be made and deducted from the Security Deposit.

NON RETURNS: In the event of the item not being returned within 10 days of the agreed RETURN DATE, the hire contract shall convert to a Sales Agreement and in addition to the hire charges you will be invoiced for the value of the item and shall be deemed to have purchased same.

COST: In the event of Theatreland CC having to take legal action against you to recover any amount owing you will be liable for all costs incurred as between attorney and client.

RECEIPT: Should the deposit be withheld by the branch in part or in full the customer must obtain a receipt. No complaint will be considered by the hirer without a valid receipt.

3.0 Payment Terms & Conditions

Payment for hire items and the deposit may be made by cash, credit card, debit card or Electronic Fund Transfer (EFT).

Where payment is made via EFT, Proof of payment must be presented prior to release / delivery of items.

Where credit card details are left with the branch as a means of security deposit, the customer authorizes the hirer to debit the customer's account in the event of loss, damage or late return as stated above.

4.0 Payment Terms & Condition

When hiring mascots - A minder must accompany the mascot at all times to assist the wearer whilst walking, navigating doorways, stairs, children and objects.

The Company shall not be liable for any consequential loss, damage to property or injury to person(s) however caused.

The Hirer hereby waives all claims against the Company arising directly or indirectly out of faulty, incompetent or defective manufacture, assembly, usage and the Hirer further indemnified the Company against all such claims made by any third party(using goods from the Hirer) as aforesaid.